Phase 4: Ongoing Support
Once the product is complete and being successfully marketed, we are ready
to provide various levels of support. Whether with primary or secondary
support, or product enhancements, we are ready to address client needs.
Typically the client and manufacturer have taken charge of the DHF and DMR
but we are available for support as required. We will establish our own
database for version control, enhancements, and fixes, and provide access
to documentation and source files. Finally, a product support person is
assigned to ensure the client receives immediate, complete attention.